Beech Mountain Resort is seeking a motivated and experienced Lift Operations Director to
oversee the daily operations of our lift department. The primary responsibilities of this role
include recruiting, training, scheduling, and coordinating staff to maintain a department focused
on safety and exceptional customer service. The Director will be responsible for ensuring the
safe, efficient, and reliable operation of all resort lifts while managing staff performance and
ensuring full compliance with industry regulations.
Key Responsibilities
Lead and manage all day-to-day lift operations to ensure safety and efficiency
Recruit, train, supervise, and evaluate lift operators, and ticket checkers
Develop and oversee comprehensive training programs, including pre-season orientation,
on-the-job training, and documentation
Ensure compliance with ANSI B77 standards, North Carolina Passenger Tramway
regulations, and all resort policies
Monitor lift areas for hazards and resolve issues promptly
Oversee scheduling and staffing to meet operational needs while maintaining budget
guidelines
Manage payroll processes and assist in resolving discrepancies
Communicate operational updates (e.g., delays, wind holds, closures) to Patrol, Guest
Services, and leadership teams
Coordinate communication and response during lift downtime or emergencies
Assist Patrol with lift evacuations and incident response when needed
Investigate lift-related incidents and complete required reporting
Address and resolve guest concerns in a professional and timely manner
Ensure accurate completion and filing of daily operational logs
Operational Duties
Support morning setup, including snow removal, ramp preparation, and lift maze setup
Verify completion of all pre-operational safety checks
Ensure proper shutdown procedures are followed daily
Transport lift operators to assigned locations
Oversee maintenance and condition of load/unload ramps and lift stations
Maintain cleanliness and organization of all lift facilities
Collaborate closely with the lift maintenance team on repairs and preventative
maintenance
Assist with maintenance projects and minor structural repairs
Seasonal Responsibilities
Perform and oversee lift maintenance during summer weekend operations
Schedule and manage weekend lift operations during the summer season
Prepare lift stations for annual inspections, ensuring all equipment, signage, and facilities
are in proper condition
Qualifications
Strong work ethic, reliability, and excellent communication skills
Experience in management, scheduling, and payroll submissions
Prior experience in lift operations or the resort industry preferred
Ability to ski or snowboard (mountain biking experience a plus)
Comfortable working in extreme and variable weather conditions
Proficiency in Microsoft Office Suite
Ability to operate ski lifts, ATVs, and snowmobiles
Valid driver’s license required
Ability to lift up to 50 pounds and perform physical tasks such as lifting, pushing,
pulling, and raking
Additional Information
All employees may be required to assist in other departments during peak periods, including
weekends and holidays.
Beech Mountain Resort is an equal opportunity employer committed to building a diverse
workforce. We maintain a drug- and tobacco-free workplace.